explanify primary logo
explanify primary logo
Get a Quote

PRIVACY POLICY

Explainify (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share information about you when you visit our website, interact with us, or use our services.

Effective: March 24, 2025

1. Information We Collect

We collect personal and usage information in the following ways:

Directly from You

When you submit a form, contact us, or chat with us, you may provide your name, email address, phone number, company name, or other information voluntarily.

Automatically via Website Usage

We collect technical data such as:

  • IP address
  • Browser type and version
  • Time zone setting and location
  • Device information
  • Clickstream and interaction behavior

Chatbot Interactions

We use a support chatbot powered by Tidio, which may log your interactions. If you voluntarily provide contact details while chatting, this may be recorded for support or internal follow-up. The chatbot also includes AI functionality to provide faster answers, but no automated decisions are made based on your input.

2. How We Use Your Information

We may use the information we collect to:

  • Respond to your requests and inquiries
  • Improve our services and website functionality
  • Monitor site traffic and usage patterns
  • Maintain site security and integrity

We do not:

  • Sell your data
  • Use your data for automated decision-making
  • Collect sensitive personal data (e.g., medical, political, or biometric information)

3. Use of Chatbot and AI Technology

Our website includes a support chatbot provided by Tidio. The chatbot:

  • Is used for customer support and general inquiries
  • May use AI to assist with responses
  • Does not collect contact information unless you voluntarily provide it
  • Does not set its own cookies or track users beyond the chat interaction
  • Stores interaction history securely within the United States

Any conversations are reviewed solely to improve user experience and support response quality. Data is not sold or shared for marketing purposes.

4. Data Sharing

We only share data with third parties that are essential to our operations, including:

  • Hosting and infrastructure providers
  • CRM or communication platforms (to respond to your inquiries)
  • Chatbot support tools (e.g., Tidio)

All third-party partners are vetted and contractually obligated to maintain data security.

5. Data Retention

We retain data only for as long as necessary:

Chat interactions are retained for up to 12 months unless required for ongoing support.

Email subscribers: Data is removed after 6 months of inactivity.

Sales contacts: Deleted after 24 months if no transaction occurs.

Clients: Retained up to 6 years from last engagement, as required for business and legal purposes.

6. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion
  • Object to data processing
  • Withdraw consent where applicable

To exercise any of these rights, contact us at [email protected].

7. Children’s Data

Our services are not directed to anyone under the age of 18. We do not knowingly collect personal data from children under 16. If you believe we’ve collected such data, please contact us immediately.

8. Security

We use commercially reasonable safeguards to protect your information. However, no internet transmission is 100% secure. We encourage you to use caution and report any security concerns to us directly.

9. Cookies

We use cookies to:

  • Improve your browsing experience
  • Analyze site performance
  • Manage security and technical operations

You can adjust your browser settings to control or block cookies at any time.

10: Marketing and Tracking Technologies

We use certain tracking tools to help measure the performance of our website and marketing efforts. These include:

Meta Pixel (Facebook): Tracks visitor behavior to help measure ad effectiveness and support retargeting.

LinkedIn Insight Tag: Gathers data on user visits for conversion tracking and audience insights.

Google Ads: tracking parameters (such as gclid) and UTM tags in URLs to understand the source of website visits. This data is processed anonymously and is not used to profile or remarket to users.

These tools may use cookies or pixel-based tracking to understand how users engage with our website. We do not use these tools to personally identify users unless you voluntarily provide identifying information.

We do not use this data for behavioral advertising or profiling.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the “Effective Date” at the top. We recommend reviewing this page periodically to stay informed of any changes.

Contact Us

If you have any questions or concerns, reach out to:

[email protected]

Frequently Asked Questions

Our sweet spot for video length is between 60 seconds and 2 minutes. We find this range is just right for keeping your audience engaged while delivering your message effectively. It’s long enough to connect and resonate but concise enough to hold attention and drive action!
Nope, not a chance! Everything we craft is bespoke, built from the ground up to uniquely represent your brand. Steering clear of templates and icon libraries not only sets your content apart but also aligns perfectly with your brand’s voice and vision. Custom is how we roll!
We find that there’s a certain level of production value that is necessary to get any return on your investment. But above that foundation of cost, we have options for low to high budgets. We pride ourselves on finding what fits your brand best, and we recognize that some brands are in the beginning stages of their story while others are in full bloom. It takes time to get there, but we’re happy to help along the way and advise on budget with our in-depth knowledge of the animation and video production possibilities.

Absolutely! We’re all about adding value and making your investment go further. For those ambitious brands ready to make a big splash with multiple videos, we offer volume discounts starting at just 3+ videos. It’s our way of saying ‘the more, the merrier’ and ensuring you get the best bang for your buck!
We understand how difficult telling a story can be from the inside. We also know what it’s like to still be on the journey of telling it. When you’re working with us to define your project, we structure brainstorming and productive discovery conversations that aid not just in the product we’re working on, but the entire way you tell your story to the world. For every client, we hope to leave a lasting influence on their marketing and impact the bottom line today and the strategy behind the brand in years to come. We think of ourselves as a partner, and we hope that you feel the same after your first project.

Yes, indeed! We hand over all the hi-res layered source files for the original designs, music, and voiceover work we create. This way, you have the ultimate flexibility and control over your assets. Think of it as your creative toolkit, packed and ready for any tweaks or future projects you might dream up.
An animated explainer can break through some of the clutter surrounding your industry. Illustrating your story with premium animators and designer talent can set your brand apart from the typical live-action style featured in most marketing. Animation opens the possibilities for a wide variety of storytelling options and has the potential to free your brand message, taking it to new heights, and converting better.

We provide strategic script writing as part of our service, focusing on messaging that connects quickly and clearly. We can also edit client-provided scripts to refine flow and impact.

We have the deepest experience working with companies in SaaS, FinTech, MedTech, BioTech& Life Sciences, HealthTech, Heathcare, Education, and Nonprofits, but we are happy to adapt to any industry.

We lead with strategy, not just animation. Our Frustration-Free™ process starts by understanding your business goals, audience, and messaging bottlenecks—so we can craft a video that’s built to drive results. Every frame is backed by a clear purpose. Design and animation? That’s the (beautiful) icing on a message that actually converts.

Yes, we provide all final deliverables plus layered, high-res source files so your team can make updates later or repurpose visuals across channels. (and no, we don’t charge extra for them like other nickel and dimers out there)

Yes, we often partner long-term to create scalable video content that grows with your messaging needs, offering cost-efficiency and strategic alignment across all campaigns.

Have more questions?

Talk To Our Team
explainify explainer videos logo white

Explainify specializes in animated explainer videos, corporate video production, and 2D animation services that simplify complex ideas into clear, engaging narratives. Our motion graphics and product video production helps brands connect with their audience effectively.

609 W. Dickson St., Suite 102a
Fayetteville, Arkansas 72701
United States

(479) 306-6575

Solutions

Industries

Portfolio

See Our Work

Learn

Blog
Get a Quote
Explainify provides custom animated explainer videos, corporate video production, motion graphics services, and product demo videos to help brands tell their stories. Whether you need startup explainer videos, B2B video production, or app explainer videos, we create high-quality content tailored to your needs.
Instagram Facebook Vimeo Youtube Twitter Linkedin
Copyright © 2024 Explainify. All Rights Reserved Privacy Policy | Accessibility Statement